REFUND POLICY
We want you to be happy with your Werenfield purchase. If something isn't right, here's exactly how returns and refunds work.
RETURN WINDOW
You have 14 days from the date you receive your order to request a return.
ELIGIBILITY
To be eligible for a return, your item must be:
- Unworn, unwashed, and unused
- In its original condition with all tags attached
- In its original packaging
You'll also need your order number or proof of purchase.
HOW TO START A RETURN
Contact us at support@werenfield.com with your order number and the reason for your return before sending anything back. We'll confirm your return is approved and send you the return address and instructions. Items sent back to us without an approved return request will not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit back to us.
ORDER CANCELLATIONS
You may cancel or change your order free of charge as long as it has not yet shipped. Once your order has shipped, it can no longer be canceled, but you're welcome to return it once it arrives by following the process above. If you notice an error in your order (wrong size, wrong address, etc.), contact us as soon as possible so we can try to correct it before dispatch.
DAMAGES AND ISSUES
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us within 14 days of delivery at support@werenfield.com with your order number and photos of the issue, and we'll make it right with a replacement or refund.
EXCEPTIONS
The following items cannot be returned:
- Items marked as "Final Sale" at the time of purchase
- Gift cards
- Items returned without tags or in used/worn condition
Standard discounted items (marked with a sale price but not labeled "Final Sale") remain eligible for return under this policy.
REFUNDS
Once we receive and inspect your return, we'll notify you whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note your bank or card provider may take additional time to post the refund to your account.
EU RIGHT OF WITHDRAWAL
If you are an EU consumer, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in addition to the rights described above. The item must be returned in the same condition described under "Eligibility."
UK CONSUMERS
If you are a UK consumer, you have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations, and a further 14 days to send the item back once you've notified us of the cancellation.
CONTACT
Questions about your return? Reach out to support@werenfield.com — we're happy to help.